There are two families of Support Plans currently offered by Brocade: Primary Support and Enterprise Support. Primary Support Plans consist of Advanced Replacement Support, Standard Support, High-Availability Support, Mission-Critical Support, and Software Only Technical Support (9x5 and 24x7). Enterprise Supports Plans consist of Enterprise Direct Support, Enterprise Supplemental Support and Onsite Engineer.

For organizations that want to keep their existing Support Provider contracts for hardware and software, yet want to augment those contracts with the ability to call Brocade technical support in certain situations, Brocade offers Enterprise Supplemental Support. This level of support can be considered "umbrella" support coverage for existing SAN and application infrastructures.

Brocade's premiere Support plan, Enterprise Direct Support, provides organizations with a single point of ownership in heterogeneous environments with more direct touch to Brocade. Included in this service is 24x7 telephone support, hardware support delivered at the level required for the particular environment, onsite quarterly support reviews, Brocade Professional Services, and much more.

Available worldwide, Standard Support is designed for organizations that require economical service for non-critical operations. This plan ensures the onsite replacement of a malfunctioning switch within the next business day as long as calls are received by noon, local time. Labor charges are covered in the price of the plan.

Available in most major metropolitan areas worldwide, High-Availability Support incorporates all the key features of Standard Support along with 24x7 phone support and four-hour onsite support. This plan helps ensure that network problems are quickly addressed, thereby minimizing system downtime for key business applications.

Available worldwide, Advanced Replacement Support is designed for organizations that require economical service for non-critical operations. This plan includes software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end-user management portal. This plan ensures the shipment of hardware replacement within two business days as long as calls are received by noon, local time. Call center access is available 24x7. Physical installation of the replacement switch and defective product return is to be performed by the end-user customer.

Available worldwide, Software Only Technical Support is available on software applications to direct end-user customers. Support includes call center access, software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end-user management portal. Call center access is available 24x7.

Available worldwide, Software Only Technical Support is available on software applications to direct end-user customers. Support includes call center access, software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end user management portal. Call center access is available 9x5.