Brocade provides complimentary self-serve support resources to help users get the most from their Brocade-based storage infrastructures. For additional hands-on assistance from Brocade experts, take advantage of Brocade Services and Support offerings.

For Customers

For Partners

IT Professionals Using Brocade Products If you are an end-user customer using Brocade products in your company’s IT environment, then you are eligible to access the technical resources below and more through the Brocade Connect online technical resource center and community. Former McDATA end-user customers will also find a one-stop resource page on Brocade Connect that summarizes familiar support resources. If you are eligible to be a Brocade Connect member, register now. Do You Have a Support Contract? End users whose company has purchased a Brocade Support Plan are entitled to online and phone support, and special access to Brocade product release downloads, the knowledge base, and the online support request system through Brocade Connect. To receive these special access privileges, each employee at a covered company must submit a service activation request. Support Resources for Brocade Customers Documentation Product Manuals | Release Notes | Support Bulletins* | Best Practices Guides | Compatibility and Scalability Matrices | White Papers | Data Sheets | Icons and Visio Stencils | End of Availability Notifications Downloads SAN Health Audit and Analysis Utility | SAN Management Scripts/Utilities | Product Software Releases* | MIBs and RSH Utilities | Product Evaluations Online Tools Software License Keys Activation | RMA | Knowledge Base* | Support Requests* | Brocade Secure Fabric OS Upgrade Community Message Boards | User Contributions Important Note: Resources marked with * above are accessible only to end user who have purchased and activated a Brocade Service Plan.

OEMs, Distributors, Resellers, Systems Integrators, Professional Services Providers, Support Providers, and Developers If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer involved with Brocade products, then you are eligible to access support resources through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now. Support Resources for Brocade Partners Documentation Product Manuals | Release Notes | Support Bulletins | Best Practices Guides | Compatibility and Scalability Matrices | White Papers | Data Sheets | Icons and Visio Stencils | End of Availability Notifications Downloads SAN Health Audit and Analysis Utility | SAN Management Scripts/Utilities | Product Software Releases | MIBs and RSH Utilities | Product Evaluations Online Tools Software License Keys Activation | RMA | Knowledge Base | Support Requests** | Brocade Secure Fabric OS Upgrade Special Partner Privileges Education discounts and access to additional support tools and materials available based on Brocade partner contracts Important Note: Resources marked with ** above are accessible only to those whose partner contracts allow.