There are six Primary Support Plans consisting of Standard Support, High-Availability Support, Mission-Critical Support, Advanced Replacement Support, and Software Only Technical Support (9x5 or 24x7). Brocade Primary Support plans are designed to provide cost-effective, basic support for a wide range of IT environments to Brocade end-user customers.

• Standard Support
• High-Availability Support
• Advanced Replacement Support
• Software Only Technical Support (24x7)
• Software Only Technical Support (9x5)

Available worldwide, Standard Support is designed for organizations that require economical service for non-critical operations. This plan ensures 24x7 technical phone support, and the onsite replacement of a malfunctioning switch within the next business day as long as calls are received by noon, local time. Labor charges are covered in the price of the plan.

Available in most major metropolitan areas worldwide, High-Availability Support incorporates all the key features of Standard Support, but four-hour onsite support. This plan helps ensure that network problems are quickly addressed, thereby minimizing system downtime for key business applications.

Available worldwide, Advanced Replacement Support is designed for organizations that require economical service for non-critical operations. This plan includes software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end-user management portal. This plan ensures the shipment of hardware replacement within two business days as long as calls are received by noon, local time. Call center access is available 24x7. Physical installation of the replacement switch and defective product return is to be performed by the end-user customer.

Available worldwide, Software Only Technical Support is available on software applications to direct end--user customers. Support includes call center access, software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end-user management portal. Call center access is available 24x7.

Available worldwide, Software Only Technical Support is available on software applications to direct end--user customers. Support includes call center access, software maintenance, Web-based self-service support tools, and access to Brocade Connect, an end user management portal. Call center access is available 9x5.