Please note, the following warranties and maintenance service offerings are available for former McDATA products.
Warranty Levels
Mail-in Warranty:
24x7 Call Center access and remote support. Customer returns the defective parts to manufacturer for repair or replacement within 30 days. This warranty is renewable and upgradeable.
Limited Warranty:
24x7 Call Center access and remote support. Defective parts are advance replaced with spare parts shipped to the customer's site from Brocade (US) the next business day. Customer performs hardware replacement. This warranty is renewable and upgradeable.
Standard 24x7 Onsite:
24x7 Call Center access and remote support. Brocade representative arrives onsite within four hours of problem determination to replace hardware. This warranty is renewable.
Service Offerings
Standard 24x7 Onsite Service: 24x7
Call Center access and remote support. A Brocade representative
arrives onsite within four hours of problem determination to replace
hardware.
Mission Critical Service: 24x7 Call
Center access and remote support. A Brocade representative arrives
onsite within four hours of problem determination to replace hardware.
Support for Former McData Products: Intrepid, Eclipse, Sphereon, EFCM and SANavigator
For mission critical problems with these former McDATA products, contact customer support center at:
US and Canada: 800-752-4572 option 1
International: 720-558-3910 option 1
E-mail: support@mcdata.com
For other technical issues, contact:
Phone: 720.558.3910 or E-mail support at : support@mcdata.com
McDATA Standard Terms and Conditions
Locate McDATA Product Documentation
The following technical documents are available on Brocade Connect the web portal for End-user customers.
Software Maintenance and Support Terms and Conditions
- EFCM End User License Agreement & Supplemental Terms (PDF)
- Software Terms and Conditions Service Pack
- SpectraNet Software Licenses
- UltraNet ConfigManager End User License Agreement (PDF)
- UltraNet ConfigManager Supplemental Terms (PDF)
Embedded Operating System (E/OS)
- End User License Agreement for former McDATA Products (PDF)
- Supplemental Terms for former McDATA 6000 Series Directors & Sphereon products (PDF)
- Supplemental Terms for former McDATA i10K (PDF)
- Supplemental Terms for former McDATA Eclipse Products (PDF)
End-user customers: If you have purchased a McDATA product,
then consider registering for access to our Free End User web Portal -
Brocade Connect
and download technical documentation and more from
Register now, if not already a member.
If you are a former System Integrators, Resellers, Distributors, and Services/Support Providers:
Continue to use the McDATA Partner Network for access to all support materials and product documentation.
Support for Extension Storage Networking Products
For problems with
Extension Storage Networking products (all former CNT products), contact:
For
international customer support for all former CNT products, contact:
France (French, English) +33 (1) 49.46.86.22
Germany (German, English) (0800) 4672643
Italy (Italian, English) +39 (06) 51.49.32.14
Switzerland (German, English) 00800 04672643
UK (English) 0870 2413113
Legacy Support
Products previously affiliated with McDATA are supported by Decision One or Akibia.
Decision One Corporation
Support is available for the following products at Decision One:
MC-74
LM-4174
LM-4199
LM-5200
LM-7100
How to contact support at Decision One:
(United States and Canada)
1-800-777-8800
Akibia
For Tidal Wire support commitments on HBA equipment.
How to contact support at Akibia:
(United States and Canada) 1-877-396-7156
(EMEA) 011 31 (0) 318 581950
www.akibia.com
