If you require emergency parts for former McDATA and CNT products,
please have the following information available when you contact
support: support@cnt.com.
- Serial number(s) on equipment or software, OR
- Network ID number (e.g. ABCD-0100); and
- Name of your extension storage networking product; and
- Nodes you are working on; and
- Location of your extension storage networking equipment
You can also contact us at 1-800-752-8061 or 763-268-6600.
For returns, please follow the steps outlined below:
- Use the disposable grounding wrist trap when packing and handling electronic part(s)
- Reuse the original packaging material to return electronic parts
- Fill out the Field Spares RMA Request Form. If the form is not available, call customer support (1-800-752-8061 or 1-763-268-6600)
- Affix shipping label to the outside of each package
- Reference the RMA number on every package that you ship and in all shipping documents
- Ship materials to: Returns, Attn: [RMA number], 6000 Nathan Lane North, Plymouth, MN 55442, USA
We supply MIBs for both the UltraNet and Channelink product lines. The SNMP agent for each product line supports a different set of MIBs. For more information, please contact us at 1-800-752-8061 or 763-268-6600 or e-mail customer support at
support@cnt.com.
