Brocade offers two types of support plans - Brocade Direct Support and Brocade Supplemental Support - to ensure maximum availability of mission-critical Storage Area Network (SAN), Channel Extension, and File Area Network (FAN) resources in large networked storage environments.

Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers. Customers have a single support contact for all Brocade hardware and software, and direct access to Brocade Support resources. In addition, they have several Service Level Agreement options to maximize support.

Brocade Supplemental Support is designed to augment existing support plans from Brocade OEM Partners and Brocade solution providers by providing direct access to Brocade Support resources on a 24×7 basis. Brocade Supplemental Support customers should have an existing support plan with a Brocade OEM Partner or Brocade solution provider that covers their hardware at a minimum.
Brocade Change Management Services provide a reliable way to manage change throughout extended data center fabrics. Organizations can leverage the expertise of experienced Brocade consultants to examine their current network topology in light of proposed modifications; assist with project planning and change control management; and make the changes quickly and with minimal downtime.