Brocade offers two types of support plans - Brocade Direct Support and Brocade Supplemental Support - to ensure maximum availability and efficiency of mission-critical Storage Area Network (SAN), Channel Extension, Mainframe and File Management resources.

Brocade Direct Support provides a streamlined approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers. Customers have a single support contact for all Brocade hardware and software, and direct access to Brocade Support expertise and resources to accelerate problem resolution and increase efficiency. In addition, customers have several Service Level Agreement options to maximize support.

Brocade Supplemental Support augments existing support plans from Brocade OEM Partners and Brocade solution providers, providing direct access to Brocade Support resources on a 24×7 basis to streamline support. Brocade Supplemental Support customers should have an existing support plan with a Brocade OEM Partner or Brocade solution provider that covers their hardware at a minimum. Brocade Onsite Support Engineers are senior technical professionals that augment customer IT staff, performing proactive maintenance and support of Brocade solutions to keep them running smoothly. Brocade Onsite Support Engineers are available with either Brocade Direct Support or Brocade Supplemental Support.

Brocade Change Management Services provide a reliable way to manage change throughout extended data center fabrics. Organizations can leverage the expertise of experienced Brocade consultants to examine their current network topology in light of proposed modifications; assist with project planning and change control management; and make the changes quickly and with minimal downtime.