Activate Your Brocade Support Plan

Activating a Brocade Support Plan requires only a few minutes of time, but can yield a wealth of benefits. It is the first step toward gaining direct access to Brocade expertise and resources, and adopting a predictive, proactive approach to data center maintenance.

To activate your Brocade Support Plan:

• Complete the online Service Activation Request form
  The following information is requested*:
  
  
  • Company name
  • Switch or appliance location**
  • Contact information
  • Product identification
    For SilkWorm switches and directors plus Tapestry DMM
    -11 character serial number or 16 digit World Wide Name
    For Tapestry WAFS Core, Symmetric or Edge Appliances
    -11 character serial number or 12 digit MAC Address or all other Tapestry software products 16 character serial number
  • Support level purchased
  
  Get more information on how to find your World Wide Name, MAC Address, or Tapestry Serial Number.
  
  
• The form creates an End User Support Agreement sent to Brocade for approval, with a copy also sent to you.
• Brocade validates entitlement and approves the contract within 2 business days.
• Upon approval, Brocade support systems are primed and access to online benefits granted. You are sent a confirmation e-mail with details on how to access exclusive online support benefits through Brocade Connect. If you already have a Brocade Connect account, your existing account is simply upgraded with additional benefits. If you do not have a Brocade Connect account, one is created for you.

* Missing information may result in delayed processing.
** If covered equipment is moved to another location, Brocade must be notified and service reactivated at the new location. There is no charge for reactivating support, but an additional waiting period is required while Brocade confirms service availability at the new location.