Register Your Brocade-Supported Equipment

Registering your Brocade-supported equipment requires only a few minutes of time, but can yield a wealth of benefits. It is the first step toward gaining direct access to Brocade expertise and resources, and adopting a predictive, proactive approach to infrastructure management.

Ethernet Customers

To register your Brocade-supported equipment:

Complete the online Service Activation Request form.

SAN Customers

To register your Brocade-supported equipment:

• Complete the online Service Activation Request form
  The following information is requested*:
  
  
  • Company name
  • Switch or appliance location**
  • Contact information
  • Product identification
    For SilkWorm switches and directors plus Tapestry DMM
    -11 character serial number or 16 digit World Wide Name
    For Tapestry WAFS Core, Symmetric or Edge Appliances
    -11 character serial number or 12 digit MAC Address or all other Tapestry software products 16 character serial number
  • Support level purchased
  
  Get more information on how to find your World Wide Name, MAC Address, or Tapestry Serial Number.
  
  
• The form creates an End User Support Agreement sent to Brocade for approval, with a copy also sent to you.
• Brocade validates entitlement and approves the contract within 2 business days.
• Upon approval, Brocade support systems are primed and access to online benefits granted. You are sent a confirmation e-mail with details on how to access exclusive online support benefits through Brocade Connect. If you already have a Brocade Connect account, your existing account is simply upgraded with additional benefits. If you do not have a Brocade Connect account, one is created for you.

* Missing information may result in delayed processing.
** If covered equipment is moved to another location, Brocade must be notified and service reactivated at the new location. There is no charge for re-registering your supported products, but an additional waiting period is required while Brocade confirms service availability at the new location.