Ethernet Customers
To register your Brocade-supported equipment:
Complete the online Service Activation Request form.
SAN Customers
To register your Brocade-supported equipment:
- Complete the online Service Activation Request form
The following information is requested*:
- Company name
- Switch or appliance location**
- Contact information
- Product identification
For SilkWorm switches and directors plus Tapestry DMM
-11 character serial number or 16 digit World Wide Name
For Tapestry WAFS Core, Symmetric or Edge Appliances
-11 character serial number or 12 digit MAC Address or all other Tapestry software products 16 character serial number - Support level purchased
Get more information on how to find your World Wide Name, MAC Address, or Tapestry Serial Number.
- The form creates an End User Support Agreement sent to Brocade for approval, with a copy also sent to you.
- Brocade validates entitlement and approves the contract within 2 business days.
- Upon approval, Brocade support systems are primed and access to online benefits granted. You are sent a confirmation e-mail with details on how to access exclusive online support benefits through Brocade Connect. If you already have a Brocade Connect account, your existing account is simply upgraded with additional benefits. If you do not have a Brocade Connect account, one is created for you.
* Missing information may result in delayed processing.
** If covered equipment is moved to another location, Brocade must be notified and service reactivated at the new location. There is no charge for re-registering your supported products, but an additional waiting period is required while Brocade confirms service availability at the new location.