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Direct Support

Brocade Direct Support provides a single support contact for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade Solution Providers. Organizations facing the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency.

For more information on Brocade Technical Support Plans, contact us.

Contact Brocade

1-888-BROCADE

INT'L 1-408-333-4300

EMAIL US

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Brocade Direct Support provides different levels of support to meet customer needs, scale with growing environments, and help ensure maximum data reliability. To help customers with large, complex environments maximize the value of their networks, Brocade Premier-Plus and Premier Support provide personalized, preferential, and proactive support.

Premier-Plus Support: Brocade Premier-Plus Support includes all the offerings available in Brocade Premier Support, with the addition of a Brocade Onsite Support Engineer (OSE) to provide proactive product support and management. These professionals are senior engineers who have access to a vast Brocade knowledge base and the ability to leverage many strategic Brocade partnerships to help resolve issues in heterogeneous IT environments.

Premier Support: Brocade Premier Support includes all the offerings of Essential Support in addition to a Brocade Support Account Manager (SAM), Premier account profile, priority access to Brocade Technical Support expertise, accelerated escalation management, fault management, proactive monitoring, quarterly support reviews, annual Brocade SAN Health and/or Brocade NET Health checks, and optional firmware upgrade services.

Essential Support: Brocade Essential Support includes a secure remote access infrastructure to remotely monitor customer environments, and provides several SLA options to maximize support:

  • 4-Hour Onsite
  • 4-Hour Parts
  • Next-Business-Day Onsite
  • Next-Business-Day Parts
  • Return to Factory
  • Remote Support
  • Software Technical Support (24×7 Access)

Direct Support Resources

Browse a complete listing of all Brocade resources. View All Resources

Abstract:

Community Hospital of Long Beach is saving $1 million annually while enabling flexible, mobile patient care thanks to its upgraded networking infrastructure.