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Direct Support

Brocade Direct Support provides a single support contact for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade Solution Providers. Organizations facing the challenges of maintaining large or complex networking environments can gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency.

Brocade has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience”

For more information on Brocade Technical Support Plans, contact us.


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Brocade Direct Support provides different levels of support to meet customer needs, scale with growing environments, and help ensure maximum data reliability. To help customers with large, complex environments maximize the value of their networks, Brocade Premier-Plus and Premier Support provide personalized, preferential, and proactive support.

Essential Support: Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone, e-mail, the Web), software updates, online self-service tools, and provides several hardware replacement SLAs.

Refer to our "Support Level Agreement" page for additional detail on Essential Support (Click Here)

Premier Support: Brocade Premier Support includes all the offerings of Essential Support in addition to a Brocade Support Account Manager (SAM), Premier account profile, priority access to Brocade Technical Support expertise, accelerated escalation management, automated fault management, proactive device monitoring, remote troubleshooting, quarterly support reviews, annual Brocade SAN Health and/or Brocade NET Health checks, and optional firmware upgrade services.

Refer to our "Support Level Agreement" page for additional detail on Premier Support (Click Here)

Premier-Plus Support: Brocade Premier-Plus Support includes all the offerings available in Brocade Premier Support, with the addition of a Brocade Onsite Support Engineer (OSE) to provide proactive product support and management. These professionals are senior engineers who have access to a vast Brocade knowledge base and the ability to leverage many strategic Brocade partnerships to help resolve issues in heterogeneous IT environments.

Refer to our "Support Level Agreement" page for additional detail on Premier Plus Support (Click Here)

J.D. Power 2013 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com


Direct Support Resources

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Abstract:

Community Hospital of Long Beach is saving $1 million annually while enabling flexible, mobile patient care thanks to its upgraded networking infrastructure.