Services and Support

Brocade Professional Services and Support Plans are designed to help organizations scale effectively, improve performance, and connect applications throughout enterprise data centers. As a leading provider of data center networking solutions, Brocade works to meet the full spectrum of IT requirements today and tomorrow by offering world-class services and support plans.

Network Monitoring Service From Brocade

Professional Services

End-to-end services and proven expertise help organizations more efficiently manage their data centers and reduce the complexity of accessing, protecting, migrating, and storing data.

Support Plans

Brocade Direct Support and Supplemental Support plans help maximize the performance and availability of mission-critical SAN, Channel Extension, mainframe, and file management resources.

Contacts

E-mail: support@brocade.com
Phone: 1-800-752-8061
(Toll-Free in the US & Canada Only)

CONTACT INFORMATION FOR: Ethernet Services and Support Customers

Europe, Middle East & Africa: Not Toll Free
+1 800-AT FIBREE (+1 800 28 34 27 33)
Asia Pacific: Not Toll Free
+1 800-AT FIBREE (+1 800 28 34 27 33)
For areas unable to access 800 numbers: +1-408-333-6061

Online: Contact Brocade to purchase or renew a contract, or get additional coverage.

Brocade Support Plan Customers Register your product  to access phone/e-mail support, and product downloads.

About Support for Foundry Products

Brocade continues to offer customers the same support on Foundry products that you previously received as a Foundry customer. There are no changes to the offerings, the pricing, or the processes. For all existing Foundry products, it is business as usual. For more information, visit Ethernet Products Support.

Brocade offers a broad portfolio of professional services that are available to you. For additional information, visit Brocade Professional Services.

About Self-Service Support

By Web
Brocade offers 24 x 7 online self-help to customers with a valid support contract. A user id and password is required to access portions of online support. If you have already purchased our products and have an active support contract, then visit our Brocade extranets to download the latest releases and technical documentation:

End-user customers: You must first activate your Brocade Support Contract. Once activated, login to Brocade Connect to access release downloads, product documentation and other self-serve resources.

System Integrator, Reseller, Distributor, and Services/Support Provider: Log into the Brocade Partner Network for release downloads. Register now, if not already a member.

About Product Disposal & Recycling

Brocade offers customers the Take-back and Recycle process to allow you to properly dispose of surplus and End-of-Life products. In addition
Brocade's objective is to fulfill its obligations under the RoHS Directive by eliminating all banned substances from its products in accordance with the deadlines and exemptions in the RoHS Directive.

Learn More about the WEEE Program

Learn More about the RoHS Compliance

About Drivers & Downloads

Locate the products you carry below to determine how to access drivers, software, and firmware downloads and documentation.

Brocade FC HBA Products: 815, 825, 415 and 425
Select an Operating System to download corresponding Software Installer, Drivers, ISO, and technical product documentation like Release Notes, and User Guides.
Get Drivers and Downloads >

Access downloads for other Brocade HBA models.
Get Drivers and Downloads >

Classic and M-Class Products
If you are an end user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through Brocade Connect. For your convenience, product documentation is available on Brocade Connect as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact Support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer whose company's portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now.

File Management Products
If you are an end user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through Brocade Connect. For your convenience, product documentation is available on Brocade Connect as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer whose company's portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now.

File Center
Notice: File Center was retired on July 7th, 2008. Software downloads and Technical Documentation for legacy McDATA products are now available for download on our Extranets: Brocade Connect (For End Users), and the Brocade Partner Network (for OEM, Channel and Developer partners).

About Licensing

Brocade provides software license activation on line for all Brocade and former McDATA products.

To Activate
If you are a Brocade customer activating licenses for Brocade software products or Brocade M-Class products (former McDATA products) please login to Brocade Connect (registration required) and navigate to software licenses located in the Technical Resource Center.

If you are a Brocade Partner, please visit the Brocade Partner Network for Brocade Licensing

Query & Transfer: For Brocade Partners Only
Only select Brocade partners can access these tools through the Brocade Partner Network extranet. Register or Login to the Brocade Partner Network

For questions regarding license key activation contact support@brocade.com.

About Open Source Code Downloads

Access source code software files for open source software included in select Brocade products.

Code is organized by product FOS, Xpath OS, EOS, Fabric Manager, EFCM, File Management, SMI Agent, and File Insight Utility, former Eclips and UltraNet products.

These software files are provided in accordance with the terms of the licenses pertaining to such files. These files are made available to you pursuant to Brocade's obligations under the applicable licenses, and you may download and use these files solely pursuant to the terms and conditions of the licenses under which such code is made generally available, as identified within each source code file or in the license file accompanying such files. We endeavor to provide you with all the information you may want, including each source code package and, when available, the original web site from which we obtained such package. We cannot, however, guarantee that the web sites to which we provide links will remain active

Get Open Source Code

About Returning Products to Brocade or Requesting Replacement Parts

Return products to Brocade by submitting a request through one of the following online forms. 

Submit your requests and a representative will contact you regarding the status of your request.

Additional Information Required When Returning M-Class Products
If you require emergency parts for former McDATA and CNT products, please have the following information available when you contact support at support@brocade.com:

  • Serial number(s) on equipment or software, OR
  • Network ID number (e.g. ABCD-0100); and
  • Name of your extension storage networking product; and
  • Nodes you are working on; and
  • Location of your extension storage networking equipment
  • You can also contact us at 1-800-752-8061.

Steps for Returning M-Class Products

  1. Use the disposable grounding wrist trap when packing and handling electronic part(s).
  2. Reuse the original packaging material to return electronic parts.
  3. Affix shipping label to the outside of each package
  4. Reference the RMA number on every package that you ship and in all shipping documents.
  5. Ship materials to: Returns, Attn: [RMA number], 6000 Nathan Lane North, Plymouth, MN 55442, USA

We supply MIBs for both the UltraNet and Channelink product lines. The SNMP agent for each product line supports a different set of MIBs. For more information, please contact us at 1-800-752-8061 or e-mail customer support at support@brocade.com.We supply MIBs for both the UltraNet and Channelink product lines. The SNMP agent for each product line supports a different set of MIBs. For more information, please contact us at 1-800-752-8061 or e-mail customer support at support@brocade.com.

About SAN Health Audit & Analysis Utility

Quickly gain an accurate view of your SAN environment by downloading and running the free SAN Health Diagnostics Capture utility and SAN Health Professional framework.

Download SAN Health.

About File Insight Utility

File Insight helps organizations assess and better understand highly distributed file environments. Leveraging this free file analysis utility, organizations can scan SMB/CIFS network shares and use the resulting metadata to better understand their file environments.

Download File Insight

About Product Documentation

All Brocade product manuals and release notes, with the exception of the HBA product line, are available for download on our Brocade Extranet.

Brocade Connect
If you are an end user customer using Brocade products in your company IT infrastructure, then you are eligible for access to the Brocade Connect online technical resource center and community. If you are eligible to be a Brocade Connect member, register now.

Partner Network
If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer whose company's portfolio includes Brocade products and/or offerings, then you are eligible to access support resources through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now.

Support Resources

Browse a complete listing of all Brocade resources. View All Resources

Abstract:

Based on compatibility testing and existing product installations, Brocade has developed the following guidelines. Solutions created by members of the Brocade Developer Program have undergone rigorous interoperability testing by Brocade and are certified as Brocade Data Center Ready.

Abstract:

This Matrix shows correlations between Fabric OS Features and Brocade products.

Abstract:

Based on testing and existing product installations, Brocade has developed the following compatibility guideline

Abstract:

This document provides the requirements for running Brocade FLM 4.0.

Abstract:

Based on testing and existing product installations, Brocade has developed the following compatibility guideline

Abstract:

This matrics includes Brocade M-Class directors, switches, and routers as well as legacy McDATA SAN products.

Abstract:

This document details the metrics required to establish whether or not Brocade supports a particular fabric and/or metaSAN configuration. It provides scalability guidelines that can be used to design and deploy extremely stable Fibre Channel SANs.

Abstract:

The Brocade Server Connectivity Compatibility Matrix covers compatibility for the Brocade 410 FC HBA (4 Gbit/sec, single port) and the Brocade 420 FC HBA (4 Gbit/sec, dual ports). It includes current component versions and server OS, switch, storage, multipath software, and tape library support.

Abstract:

Based on testing and existing product installations, Brocade has developed the following compatibility guideline

Abstract:

Based on testing and existing product installations, Brocade has developed the following compatibility guideline

Abstract:

Based on compatibility testing and existing product installations, Brocade has developed the following guidelines. Solutions created by members of the Brocade Developer Program have undergone rigorous interoperability testing by Brocade and are certified as Brocade Data Center Ready.

Abstract:

This matric includes Brocade M-Class directors, switches, and routers as well as legacy McDATA SAN products.

Abstract:

Brocade Adaptive Networking Solutions for Oracle Environments

Abstract:

This paper examines how Brocade StorageX global namespace technology simplifies file server consolidation and optimizes storage resource utilization.

Abstract:

Describes and illustrates scenarios that demonstrate how the Brocade DCX Backbone platform can be added non-disruptively into the core of existing Storage Area Networks (SANs) and new data center fabrics.

Abstract:

This paper delves into the experiences of 30 IT managers who relocated their data centers, analyzing the primary drivers, issues, strategies, and lessons learned.

Abstract:

The results of a benchmarking study performed in Brocade test labs demonstrate that SQL Server can be deployed on VMware ESX Server 3.5 for Online Transaction Processing (OLTP) applications in very favorable server consolidation ratios to meet corporate IT business requirements.

Abstract:

This guide describes best practices for incorporating cabling in a typical data center, plus tips for selecting cabling components and information on data transmission media.

Abstract:

This paper explores how key capabilities within Brocade Data Center Fabric Manager (DCFM) help simplify infrastructure management.

Abstract:

This paper shows how Brocade StorageX enables tiers of storage across Windows and NetApp storage to align storage practices with organizational objectives.

Abstract:

This paper outlines Brocade 4 Gbit/sec Storage Area Network (SAN) solutions, the industry’s most comprehensive 4 Gbit/sec product family.

Abstract:

This paper explores the various approaches Brocade is taking toward heterogeneous fabric connectivity following its acquisition of McDATA.

Abstract:

This paper describes how FastWrite, a Brocade capability available in Brocade SAN Routers, addresses the performance issues of SCSI write operations over long-distance, high-latency links.

Abstract:

This paper outlines key aspects of SAN security and ways that new features in Brocade Fabric OS 6.0 help increase SAN security in enterprise environments.

Abstract:

This paper examines how Brocade Storage Application Services enable EMC RecoverPoint to support heterogeneous fabric-based data replication for all open-system server solutions across any distance.

Abstract:

This paper outlines the advantages—from greater efficiency to cost savings—of switching FICON over implementing a direct-attached FICON architecture.