About Support for Foundry Products

Brocade offers customers a wide variety of service and support options for Foundry products, including proactive support, residency services, and network monitoring and reporting services to help organizations maximize network availability and optimize efficiency. For more information, visit Support plans.

Brocade offers a broad portfolio of professional services that are available to you. For additional information, visit Brocade Professional Services.

About Self-Service Support

By Web
Brocade offers 24 x 7 online self-help to customers with a valid support contract. A user ID and password are required to access portions of online support. If you have already purchased Brocade products and have an active support contract, visit the Brocade extranets to download the latest releases and technical documentation.

For features such as discussion forums and user-contributed scripts, utilities, and experiences, visit the Brocade Community.

End-user customers: You must first register your Brocade supported products. Once registered, log into MyBrocade (SAN customers) or kp.foundrynet.com (IP customers) to access release downloads, product documentation, and other self-serve resources.

System Integrator, Reseller, Distributor, and Services/Support Provider: Log into the Brocade Partner Network for release downloads. Register now, if not already a member.

About Product Disposal & Recycling

Brocade offers customers the Take-back and Recycle process to allow you to properly dispose of surplus and End-of-Life products. In addition
Brocade aims to fulfill its obligations under the RoHS Directive by eliminating all banned substances from its products in accordance with the deadlines and exemptions in the RoHS Directive.

Learn More about the WEEE Program

Learn More about the RoHS Compliance

About Drivers & Downloads

Locate the products you carry below to determine how to access drivers, software, and firmware downloads and documentation.

Brocade FC HBA Products: 815, 825, 415 and 425
Select an Operating System to download corresponding Software Installer, Drivers, ISO, and technical product documentation like Release Notes and User Guides.
Get Drivers and Downloads >

Access downloads for other Brocade HBA models.
Get Drivers and Downloads >

Classic Brocade and M-Class Products
If you are an end-user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through MyBrocade. For your convenience, product documentation is available on MyBrocade as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact Brocade Support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional services provider, support provider, or developer whose company portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you are eligible to be a Partner Network member, register now.

Classic Foundry Products
If you are an end-user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through Knowledge Portal. For your convenience, product documentation is available on Knowledge Portal as well. In order to receive these additional access privileges, each employee at a covered company must submit a Service Activation Request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact Brocade Support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional services provider, support provider, or developer whose company portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you are eligible to be a Partner Network member, register now.

File Management Products
If you are an end-user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through MyBrocade. For your convenience, product documentation is available on MyBrocade as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact Brocade Support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional services provider, support provider, or developer whose company portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you are eligible to be a Partner Network member, register now.

File Center
Notice: File Center was retired on July 7, 2008. Software downloads and technical documentation for legacy McDATA products are now available for download on Brocade Extranets: MyBrocade (for end-users), and the Brocade Partner Network (for OEM, Channel and Developer Partners).

About Licensing

Brocade provides software license activation online for most Brocade and former McDATA products.

To Activate
If you are a Brocade customer activating licenses for Brocade software products or Brocade M-Class products (formerly McDATA products) please login to MyBrocade (registration required) and navigate to software licenses located in the Technical Resource Center.

If you are a Brocade Partner, please visit the Brocade Partner Network for Brocade Licensing

Query & Transfer: For Brocade Partners Only
Only select Brocade partners can access these tools through the Brocade Partner Network extranet. Register or log in to the Brocade Partner Network

For questions regarding license key activation, contact support@brocade.com.

About Open Source Code Downloads

Access source code software files for open source software included in select Brocade products.

Code is organized by product FOS, Xpath OS, EOS, Fabric Manager, EFCM, File Management and SMI Agent; former Eclipse and UltraNet products.

These software files are provided in accordance with the terms of the licenses pertaining to such files. These files are made available to you pursuant to Brocade's obligations under the applicable licenses, and you may download and use these files solely pursuant to the terms and conditions of the licenses under which such code is made generally available, as identified within each source code file or in the license file accompanying such files. We endeavor to provide you with all the information you may want, including each source code package and, when available, the original Web site from which we obtained such package. We cannot, however, guarantee that the Web sites to which we provide links will remain active

Get Open Source Code

About Returning Products to Brocade or Requesting Replacement Parts

Return products to Brocade by submitting a request through one of the following online forms.

Submit your requests and a representative will contact you regarding its status.

About SAN Health Audit and Analysis Utility

Quickly gain an accurate view of your SAN environment by downloading and running the free SAN Health Diagnostics Capture utility and SAN Health Professional framework.

Download SAN Health.

About Product Documentation

All Brocade SAN and IP/Ethernet product manuals and technical product documentation, such as how-to-guides, administrator guides, compatibility matrices, and more, are available for download on the Brocade Extranet. Note: HBA product documentation is easily accessed from the HBA download area.

MyBrocade
If you are a customer using Brocade products in your company's IT infrastructure, then you are eligible for access to MyBrocade, our online technical resource center and community, and can register now. If you are already a member, log in now.

Knowledge Portal
If you are a customer with a classic Foundry support contract, IP/Ethernet support resources, including product manuals, can be accessed on the Knowledge Portal, Log in now.

Partner Network
If you are an OEM, distributor, reseller, systems integrator, professional services provider, support provider, or developer whose company portfolio includes Brocade products and/or offerings, then you are eligible to access support resources through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you are eligible to be a Partner Network member, register now. If you are already a member, log in now.