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Services and Support

Brocade Professional Services and Support Plans are designed to help organizations scale effectively, improve performance, and connect applications throughout enterprise data centers. As a leading provider of data center networking solutions, Brocade works to meet the full spectrum of IT requirements today and tomorrow by offering world-class services and support plans. Take a closer look.

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Professional Services

End-to-end services and proven expertise help organizations more efficiently manage their data centers and reduce the complexity of accessing, protecting, migrating, and storing data.

Support Plans

Brocade Direct Support and Supplemental Support plans help maximize the performance and availability of mission-critical SAN, Channel Extension, mainframe, and file management resources.

Contacts

E-mail:
SAN Products: support@brocade.com

IP Network Products: IPsupport@brocade.com

Phone (both SAN and IP Network Infrastructure Products):

US and Canada Toll-Free: 800-752-8061

International: Toll-free numbers are available in many countries. View details.

For areas unable to access 800 numbers: 408-333-6061

Online: Contact Brocade to purchase or renew a contract, or obtain additional coverage.

Brocade Support Plan Customers: Register your product to access phone and e-mail support and product downloads.

About Support for Foundry Products

Brocade continues to offer customers the same support on Foundry products that you previously received as a Foundry customer. There are no changes to the offerings, the pricing, or the processes. For all existing Foundry products, it is business as usual. For more information, visit Ethernet Products Support.

Brocade offers a broad portfolio of professional services that are available to you. For additional information, visit Brocade Professional Services.

About Self-Service Support

By Web
Brocade offers 24 x 7 online self-help to customers with a valid support contract. A user ID and password are required to access portions of online support. If you have already purchased Brocade products and have an active support contract, visit the Brocade extranets to download the latest releases and technical documentation.

For features such as discussion forums and user-contributed scripts, utilities, and experiences, visit the Brocade Community.

End-user customers: You must first activate your Brocade Support Contract. Once activated, login to MyBrocade to access release downloads, product documentation and other self-serve resources.

System Integrator, Reseller, Distributor, and Services/Support Provider: Log into the Brocade Partner Network for release downloads. Register now, if not already a member.

About Product Disposal & Recycling

Brocade offers customers the Take-back and Recycle process to allow you to properly dispose of surplus and End-of-Life products. In addition
Brocade's objective is to fulfill its obligations under the RoHS Directive by eliminating all banned substances from its products in accordance with the deadlines and exemptions in the RoHS Directive.

Learn More about the WEEE Program

Learn More about the RoHS Compliance

About Drivers & Downloads

Locate the products you carry below to determine how to access drivers, software, and firmware downloads and documentation.

Brocade FC HBA Products: 815, 825, 415 and 425
Select an Operating System to download corresponding Software Installer, Drivers, ISO, and technical product documentation like Release Notes, and User Guides.
Get Drivers and Downloads >

Access downloads for other Brocade HBA models.
Get Drivers and Downloads >

Classic and M-Class Products
If you are an end user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through MyBrocade . For your convenience, product documentation is available on MyBrocade as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact Support for more information.

If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer whose company's portfolio includes Brocade products and/or offerings, then you are eligible to access downloads through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now.

File Management Products
If you are an end user customer whose company has purchased a Brocade Support Contract, you are entitled to phone support and additional online access through MyBrocade . For your convenience, product documentation is available on MyBrocade as well. In order to receive these additional access privileges, each employee at a covered company must submit a service activation request.

If you do not have a support contract with Brocade, and are interested in purchasing one, contact support for more information.

File Center
Notice: File Center was retired on July 7th, 2008. Software downloads and Technical Documentation for legacy McDATA products are now available for download on our Extranets: MyBrocade (For End Users), and the Brocade Partner Network (for OEM, Channel and Developer partners).

About Licensing

Brocade provides software license activation on line for all Brocade and former McDATA products.

To Activate
If you are a Brocade customer activating licenses for Brocade software products or Brocade M-Class products (former McDATA products) please login to MyBrocade (registration required) and navigate to software licenses located in the Technical Resource Center.

If you are a Brocade Partner, please visit the Brocade Partner Network for Brocade Licensing

Query & Transfer: For Brocade Partners Only
Only select Brocade partners can access these tools through the Brocade Partner Network extranet. Register or Login to the Brocade Partner Network

For questions regarding license key activation contact support@brocade.com.

About Open Source Code Downloads

Access source code software files for open source software included in select Brocade products.

Code is organized by product FOS, Xpath OS, EOS, Fabric Manager, EFCM, File Management, SMI Agent, and File Insight Utility, former Eclips and UltraNet products.

These software files are provided in accordance with the terms of the licenses pertaining to such files. These files are made available to you pursuant to Brocade's obligations under the applicable licenses, and you may download and use these files solely pursuant to the terms and conditions of the licenses under which such code is made generally available, as identified within each source code file or in the license file accompanying such files. We endeavor to provide you with all the information you may want, including each source code package and, when available, the original web site from which we obtained such package. We cannot, however, guarantee that the web sites to which we provide links will remain active

Get Open Source Code

About Returning Products to Brocade or Requesting Replacement Parts

Return products to Brocade by submitting a request through one of the following online forms.

Submit your requests and a representative will contact you regarding the status of your request.

Additional Information Required When Returning M-Class Products
If you require emergency parts for former McDATA and CNT products, please have the following information available when you contact support at support@brocade.com:

Serial number(s) on equipment or software, OR
Network ID number (e.g. ABCD-0100); and
Name of your extension storage networking product; and
Nodes you are working on; and
Location of your extension storage networking equipment
You can also contact us at 1-800-752-8061.

Steps for Returning M-Class Products

Use the disposable grounding wrist trap when packing and handling electronic part(s).
Reuse the original packaging material to return electronic parts.
Affix shipping label to the outside of each package
Reference the RMA number on every package that you ship and in all shipping documents.
Ship materials to: Returns, Attn: [RMA number], 6000 Nathan Lane North, Plymouth, MN 55442, USA

We supply MIBs for both the UltraNet and Channelink product lines. The SNMP agent for each product line supports a different set of MIBs. For more information, please contact us at 1-800-752-8061 or e-mail customer support at support@brocade.com.We supply MIBs for both the UltraNet and Channelink product lines. The SNMP agent for each product line supports a different set of MIBs. For more information, please contact us at 1-800-752-8061 or e-mail customer support at support@brocade.com.

About SAN Health Audit & Analysis Utility

Quickly gain an accurate view of your SAN environment by downloading and running the free SAN Health Diagnostics Capture utility and SAN Health Professional framework.

Download SAN Health.

About Product Documentation

All Brocade product manuals and release notes, with the exception of the HBA product line, are available for download on our Brocade Extranet.

MyBrocade
If you are an end user customer using Brocade products in your company IT infrastructure, then you are eligible for access to the MyBrocade online technical resource center and community. If you are eligible to be a MyBrocade member, register now.

Partner Network
If you are an OEM, distributor, reseller, systems integrator, professional service provider, support provider, or developer whose company's portfolio includes Brocade products and/or offerings, then you are eligible to access support resources through the Brocade Partner Network. You do not need to have a direct contractual relationship with Brocade to access the Partner Network. If you eligible to be a Partner Network member, register now.

Support Resources

Browse a complete listing of all Brocade resources. View All Resources