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Support

Warranties and Returns

Warranty coverage for Brocade branded products is described below. Additional support coverage is available for purchase. Please contact your local Brocade sales professional for annual support options and services fees.

To register your warranty products, please fill out the Warranty Product Registration form (link below) with the location where the devices are installed.

Brocade Branded Product Warranty Summary*

Warranty Category

Products Covered

Hardware Warranty Duration

Hardware Coverage

Software Warranty Duration

Coverage for Software (embedded in Brocade hardware)

Exclusion

Standard Limited Warranty

IP & SAN

13 months from ship

Return to Factory
30 day turn around

90 days from ship

Substantial conformance to published specifications & media replacement

None

Limited Lifetime Warranty

EIF, FES, FLS, FGS, FESX

5 years from ship

Return to Factory
30 day turn around

90 days from ship

Substantial conformance to published specifications & media replacement

Power supply, fan, removable optics, LEDs2

Brocade Assurance Limited Lifetime Warranty3

FCX, FSX800/1600, ICX 7750/ 7450/7250/ 6610/6430/6450

 

 

 

 

 

 

FWS & TI-24X

Life of product1
Initial registered end user only

Advanced Hardware Replacement (Next Business Day where available)

Life of product1
Initial registered end user only

Software defect repairs and software maintenance updates through the product end of support date. Knowledge portal access.

 

 

Software defect repairs for firmware release current at time of purchase only. Knowledge portal access.

Removable optics, LEDs2

Stand Alone Software Warranty4

Stand Alone Software

Not Applicable

Not Applicable

Not Applicable

Brocade Support Offerings can be found on our Essential Support Page.

None

* For informational purposes only. Terms and conditions apply. Brocade branded products only.
  • 1 Covered through product end of support date
  • 2 Subject to Brocade's Standard Limited Warranty
  • 3 Applies to all Brocade branded ICX switches with the exception of the ICX 6650 and to FCX, FWS and TI products purchased on or after October 1, 2009 or FI-SX800/1600 chassis and SX-FI modules purchased on or after July 1, 2010. Brocade branded FCX, FWS and TI products purchased prior to October 1, 2009 or FI-SX800/1600 chassis and SX-FI modules purchased prior to July 1, 2010 are covered under Brocade's Standard Limited Warranty.
  • Some Stand Alone Software offers include Support coverage. Please see product details for further information.

Product Repair Information
To request repair of non-assurance limited lifetime warranty products, please complete the RMA Request >

Product Warranty Details
The following terms and conditions govern your warranty on Brocade- branded products. They supersede all other terms, unless otherwise agreed in writing by Brocade.

1. Warranty Start Date
“Start Date” as used in this policy means the date the product is shipped from the manufacturing facilities of Brocade.

2. Standard Limited Warranty
Brocade-branded products are subject to the Standard Limited warranty other than as specified below.

Hardware
For a period of thirteen (13) months from the Start Date, Brocade warrants that the Brocade-branded product hardware will be free from defects in materials and workmanship under normal use. End User's sole and exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be, at Brocade's option, repair or replacement of such product hardware within thirty (30) working days of its receipt of the failed hardware, if in advance of its receipt, such hardware received a Technical Support RMA number from Brocade. Further, the product hardware must be shipped, shipment pre-paid, to Brocade, and the RMA number must be clearly indicated on the shipping box and papers. Where applicable, for shipments to locations outside the US, Customer or Customer's assigned agent will act as Importer of Record for shipments of repaired/replacement units and will be responsible for payment of any import duties, taxes and fees. See other Warranty Limitations and Restrictions below.

Software (embedded in Brocade hardware)
For a period of ninety (90) days from the Start Date, Brocade warrants (a) that the media on which the software is delivered will be free of defects in material and workmanship, and (b) the software will operate substantially as set forth in the applicable Brocade specifications when used in accordance with the terms of the Brocade software license. End User's exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be replacement of the software media. Except for the foregoing, the software is provided AS IS. This limited warranty extends only to the End User as the original licensee. See other Warranty Limitations and Restrictions below.

Software (Stand Alone Software Products)
Stand Alone Software is provided AS IS. Brocade Support Offerings can be found on our Support Page.

3.    Host Bus Adaptor and Converged Network Adapter Warranty
On January 17, 2014 QLogic Corporation acquired the following Brocade product lines: Fibre Channel Host Bus Adapters (HBAs), Converged Network Adapters (CNAs) and mezzanine adapters for OEM blade server platforms. For warranty information or claims on any of these adapters, please visit QLogic Warranty Page

4.    Limited Lifetime Warranty
For select products, Brocade provides a limited lifetime (five year) warranty.

Hardware
Brocade warrants only to the original end-user, that for a period of five (5) years the Brocade branded hardware will be free from defects in material and workmanship under normal use. End User's sole and exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be, at Brocade's option, repair or replacement of such product hardware within thirty (30) working days of its receipt of the failed hardware, if in advance of its receipt, such hardware received a Technical Support RMA number from Brocade. Further, the product hardware must be shipped, shipment pre-paid, to Brocade, and the RMA number must be clearly indicated on the shipping box and papers. Where applicable, for shipments to locations outside the US, Customer or Customer's assigned agent will act as Importer of Record for shipments of repaired/replacement units and will be responsible for payment of any import duties, taxes and fees. This warranty excludes power supplies, fans, removable optics, and LEDs. See other Warranty Limitations and Restrictions below.

Software (embedded in Brocade hardware)
For a period of ninety (90) days from the Start Date, Brocade warrants (a) that the media on which the software is delivered will be free of defects in material and workmanship, and (b) that the software, when used in accordance with the terms of the Brocade software license, will operate substantially as set forth in the applicable Brocade specifications for a period of ninety (90) days following delivery of the software to licensee. End User's exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be replacement of the software media. Except for the foregoing, the software is provided AS IS. This limited warranty extends only to the End User as the original licensee. See other Warranty Limitations and Restrictions below.

5.    Brocade Assurance Limited Lifetime Warranty
For select products, Brocade provides a limited lifetime warranty beginning on the Start Date and continuing for as long as the original End User continues to own and use the Brocade branded equipment, as set forth below.

Hardware
Brocade warrants that the Brocade branded hardware will be free from defects in material and workmanship under normal use. End User's sole and exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be replacement of such product hardware next business day, provided the request is received before 2PM local time.* Defective hardware must be received by Brocade within 30 days of End User's receipt of replacement Product. This warranty excludes removable optics and LEDs. In the event of discontinuance of product manufacture, the warranty is limited to five (5) years from the announced product end of life date. *Response times are based on local standard business days and working hours and commercially reasonable efforts. Response times commence when Brocade is informed of the warranty failure via web request. In some countries and regions and under certain supplier constraints, actual response times may vary. If your location is outside the customary service area, your response time may be longer. Please contact Brocade's Support Team for response time availability in your area. Where applicable, for shipments to locations outside the US, Customer or Customer's assigned agent will act as Importer of Record for shipments of repaired/replacement units and will be responsible for payment of any import duties, taxes and fees. See other Warranty Limitations and Restrictions below.

Software (embedded in Brocade product)
Brocade warrants (a) that the media on which the software is delivered will be free of defects in material and workmanship, and (b) the software will operate substantially as set forth in the applicable Brocade Documentation when used in accordance with the terms of the Brocade software license. End User's exclusive remedy and the entire liability of Brocade and its suppliers under this limited warranty will be replacement of the software media. In addition, End User may download defect repairs from Brocade.com for the firmware release current at time of purchase or any previous release and may also access Brocade's Knowledge Portal. On certain products (as indicated in the table above) End User may also download software maintenance updates through the product end of support date. Except for the foregoing, the software is provided AS IS. This limited warranty extends only to the End User as the original licensee. See other Warranty Limitations and Restrictions below.

6.    Warranty Limitations and Restrictions
Brocade warranties as set forth herein (“Warranty”) are contingent on proper use of the Brocade branded hardware and software (“Products”) and do not apply if (a) the Products have been modified without the written approval of Brocade, (b) the Products' serial number label is removed, (c) the Product has been damaged or subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident, or (d) the Product is licensed for beta, evaluation, testing or demonstration purposes. In order to ensure proper operation of Brocade products, it is required that all Brocade systems utilize only Brocade supplied optical transceiver components. Brocade reserves the right to void warranty and service support offerings if optical transceiver components other than those supplied by Brocade are used in the operation of Brocade products. The terms of the Warranty are limited to the remedies as set forth in this Warranty. THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER RIGHTS, CONDITIONS AND WARRANTIES. BROCADE MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE SOFTWARE, HARDWARE, PRODUCTS, DOCUMENTATION OR BROCADE SUPPORT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. BROCADE DOES NOT WARRANT THAT ANY PRODUCTS WILL BE ERROR-FREE, OR THAT ANY DEFECTS THAT MAY EXIST IN ITS PRODUCTS CAN BE CORRECTED. IN NO EVENT SHALL BROCADE BE LIABLE FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS, LOST PROFITS OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA), HOWEVER CAUSED WHETHER OR NOT BROCADE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THAT LIMITATION OR EXCLUSION MAY NOT APPLY.

Levels and Benefits

The Brocade Partner Network (BPN) supports our partners by making a shared investment in developing knowledge-rich practices that address evolving technology trends and changing customer needs. The BPN offers a complete set of enablement programs and resources that help our partners grow their businesses and improve their bottom line. The program includes four levels of partnership: Distributor, Elite, Premier, and Select. Each of these levels features specific requirements and benefits that help our partners achieve their goals by increasing their networking, services, and market expertise.

Partners are responsible for meeting specific program requirements based on their level of participation, and receive tiered benefits based on those requirements and levels of participation.

RMA Requests

Brocade Warranty & Out of Warranty Products

You can return products to Brocade by submitting an online Return Materials Authorization (RMA) request below.

Brocade Products Covered Under Support Plans

Brocade Direct Support Customers should contact Brocade Support directly for immediate assistance by:

My Brocade

Users with valid Brocade Support Contracts have access to:

  • Support Cases
  • Knowledge Base
  • Software Downloads