All fields are required

Thank You, Melissa
We'll be in touch with you shortly
Please check your e-mail to confirm your subscription.
You have been successfully subscribed.
You have been successfully subscribed.
Help yourself to some of Brocade's premium content here
To Complete the subscription process please check your email

Redefine IP Storage Networking

Don't settle for a legacy IP network

Explore

The New IP: Transforming Networks

Revolutionizing business models for the Third Platform

Explore

An Application Boost For The New IP

Free 30-Day Trial: Brocade Virtual Traffic Manager, the leading virtual application delivery platform for the New IP

Explore
Oops, we're sorry!
An error occured while we tried to process your request
Try again
Support

Services Add-On Menu

To better address all customer support needs, the Brocade Support portfolio includes an add-on menu of features that supplement base support contracts. The Services Add-On Menu builds on the same principles of proactive and preferential assistance that characterize our base offerings. Each Add-On menu item is sold separately.

 

Add-On Menu Items

Description

Fast Pass to Expertise*
Accelerated access to expert Brocade engineers
U.S. Citizen TAC*
Access to U.S. citizen-only TAC engineers
Designated Business TAC*
Access to TAC engineers specializing in a particular business segment
Professional Services by Day
Professional Services in daily increments
Testing as a Service (TaaS)
Network Augmentation POC
Network Monitoring Service (NMS) Remote Troubleshooting, Fault Management, Proactive Monitoring, and Advanced Analytics
Secure Service Receive replacement products without returning the defective device
Onsite Support Engineer (OSE)
Access to a full-time OSE
Training Units (TU)
A convenient method of payment for Brocade Education courses

*Add-On subject to availability

Fast Pass to Expertise

Fast Pass to Expertise provides customers with Severity Level 1 and Severity Level 2 cases faster access to the most experienced engineers at Brocade.

U.S. Citizen TAC

The U.S. Citizen TAC offering is available to U.S. Federal customers that require Brocade TAC engineers to be U.S. citizens.

Designated Business TAC

Designated Business TAC offers support teams that are trained to work with specific business segments. These specialized groups are familiar with customer networks, which allows them to identify, support, and resolve issues faster.

Professional Services by Day

Professional Services by Day gives customers an allowance of Professional Services days that they can use for a wide variety of services as needed (restrictions may apply).

Testing as a Service

Testing as a Service (TaaS) provides proactive services from Brocade to help customers augment and enhance their environments. Similar to a Proof of Concept (POC), this service ensures that customer-defined configurations and deployments have been thoroughly tested prior to implementation.

Network Monitoring Service (NMS)

Brocade Network Monitoring Service (NMS) utilizes a secure network architecture for proactive, around-the-clock remote monitoring of end-to-end SAN and IP network infrastructures. NMS helps organizations significantly reduce downtime, leading to cost savings and increased productivity. Brocade NMS includes four core components that are designed to maximize network availability and performance:

  • Automated Fault Management
  • Proactive Device Monitoring
  • Remote Troubleshooting
  • Advanced Analytics

Secure Service

Secure Service is an add-on to existing support contracts that allows customers to receive replacement products without returning defective products.

Onsite Support Engineer

Brocade Onside Support Engineers (OSEs) are senior technical professionals with in-depth expertise and certifications in Brocade hardware and software products. As focused support contacts for all Brocade solutions, Brocade OSEs facilitate communication, proactively coordinate problem escalation and change activities, accelerate resolution, and improve operational efficiency. These engineers have access to vast Brocade resources and can leverage strategic Brocade partnerships to quickly troubleshoot and resolve issues in complex environments.

Training Units

Brocade University uses Training Units (TU) as a convenient method of payment for public and private Instructor-led Training (ILT) courses, conducted in a classroom or virtually. The actual amount paid for TUs depends on the route to market and applicable discounts. Each TU can be redeemed with Brocade Authorized Training Partners (ATPs). For additional information on how many TUs you will need, visit the Brocade University page.

For additional details on each of the Services Add-On Menu items please refer to the Services Add-On Menu Data Sheet.

For additional support information including terms and conditions please click here.