Network OS MIB Reference

Network OS 2.1.1

53-1002490-01

documentation@brocade.com

Getting technical help

Contact your switch supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information immediately available:

1.	General Information

•	Switch model

•	Switch operating system version

•	Software name and software version, if applicable

•	Error numbers and messages received

•	copy support command output

•	Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions

•	Description of any troubleshooting steps already performed and the results

•	Serial console and Telnet session logs

•	syslog message logs

2.	Switch Serial Number

The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below:

*FT00X0054E9* FT00X0054E9

The serial number label is located on the switch ID pull-out tab located on the bottom of the port side of the switch.

3.	World Wide Name (WWN)

Use the show license id command to display the switch license ID (WWN) for the specified switch.