Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online or by telephone. Brocade OEM customers should contact their OEM/solution provider.
For product support information and the latest information on contacting the Technical Assistance Center, go to www.brocade.com and select Support.
If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade Technical Assistance Center 24x7.
Preferred method of contact for non-urgent issues:
Required for Sev 1-Critical and Sev 2-High issues:
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/solution provider, contact your OEM/solution provider for all of your product support needs.
OEM/solution providers are trained and certified by Brocade to support Brocade® products.
Brocade provides backline support for issues that cannot be resolved by the OEM/solution provider.
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise. For more information, contact Brocade or your OEM.
For questions regarding service levels and response times, contact your OEM/solution provider.