Brocade Commitment to Quality

Brocade maintains a solid commitment to ensuring the highest levels of quality in the design, manufacture, and testing of its products. As a result, organizations can feel confident in their Brocade networking solutions, knowing that they are using products that have met the most rigorous quality standards in the industry.

BROCADE QUALITY MANAGEMENT SYSTEM
The Brocade Quality Management System (QMS) is a holistic approach to quality that leverages the expertise, proven testing methodologies, and tools of engineering teams across Brocade to deliver the highest quality networking solutions. An integrated quality value chain, the Brocade QMS spans five key areas:

  • Hardware design
  • Software design and development
  • Partner interoperability testing
  • Manufacturing and operations
  • Technical support

Hardware Design
Brocade engineers employ proven design techniques and a system of rigorous test and validation cycles to ensure the highest level of hardware quality. At the same time, they leverage existing product designs to minimize risks for potential quality issues. Brocade also works closely with OEM partners to ensure that its products meet the stringent quality standards of the world’s leading IT vendors.

Software Design and Development
As part of the Brocade QMS, Brocade software design and development adhere to a disciplined quality framework that includes several testing phases as well as ongoing customer quality monitoring. The types of testing include: Functional Verification Testing (FVT), Software Quality Assurance (SQA) testing, Integrated OEM Fabric (IOF) tests, and software sustaining Root Cause Analysis (RCA).

Manufacturing and Operations
The Brocade manufacturing team plays a vital role in the QMS, working closely with the engineering team to meet stringent quality, reliability, and cost requirements. The manufacturing process helps ensure that any defects introduced during product assembly (or by a purchased component variation) are removed—before the product ships to Brocade customers.

Technical Support
By leveraging best practices and fostering a culture of continuous improvement, Brocade can offer high-quality technical support throughout its eight Technical Support Centers, 170 parts depots, and 12 interoperability and testing labs. In addition, Brocade regularly assesses its support organization by gathering customer feedback on delivery quality, processes, systems, products, and offerings.

Quality Resources

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Abstract:

This paper describes how Brocade uses a comprehensive, best-practice approach to quality management in order to deliver the highest quality networking solutions.